formerly University of Missouri-Rolla
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Frequently Asked Questions

  

 

 

ADDRESS CHANGES
Who maintains the address system for students at the University of Missouri?
The Registrar's Office maintains the address system.

Can I change my address over the phone?
Address changes must be made in person or in writing to the Registration Office, Missouri University of Science and Technology, 103 Parker Hall, Rolla, MO 65409 or through Joe'SS.

Whom would I contact to have my bills sent to an address of my choice?
Paper billing statements are only sent to non-enrolled students who still have a balance. If you are an enrolled student, you can only view your billing statement through Joe'SS. If you are a non-enrolled student, you may contact the Cashiers Office to make changes in the designation of where your student bill is sent.

 

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BILLING
Can I make payments on my account instead of paying it in full?
Yes, but remember that a one percent finance charge is assessed on the unpaid billed balance each month until the balance is paid in full. The balance must be paid in full by the last payment due date of each semester.

When are bills normally available to view?
The bills are normally generated on or around the 25th of each month. An e-mail will be sent to the student Missouri S&T e-mail address and any other e-mail addresses that are setup with the student account under the Authorized Payers when the billing statement is ready to be viewed.

When are bills due?
The bills are due on the 15th of the following month.

Is there any penalty for not paying my bill on time?
The minimum payment must be made by the due date or you will be subject to a $10.00 late fee. There will be a one percent monthly finance charge on the unpaid billed balance until the balance is paid in full. If it is the first payment due date of the semester, the payment must be made on time or your classes will be subject to cancellation.

What is the "Refund" on my bill?
This is a refund check that has been written to you or deposited in your bank account for a credit balance on your account.

Why am I being charged if this is a refund?
If you have a credit on your account and we write you a check for that amount we must first remove the money from your account. We do this by charging your account. This will bring your account to a zero balance at the time we make the charge.

Do you accept online payment?
Yes. You may pay online via e-check, which is a direct debit of your checking or savings account, through Joe'SS. Payments may also be made on the student account with MasterCard and Discover credit card. Please be aware that a 2.75% service fee will apply and is processed by our third party provider. You may make a payment through the Joe'SS system or log into the Authorized Payers section. You can then select to pay with e-check or by MasterCard or Discover credit card.

Can I still send a check payment in through regular mail?
Yes you can. You can log into the Joe'SS system or log into the Authorized Payers section and then print out a copy of the billing statement and send in the payment through the mail. Please send payments directly to our office for faster processing. Our mailing address is: Missouri S&T Cashier's Office, G-4 Parker Hall, Rolla, MO 65409. Please have the student ID number on the memo portion of the check.

What are the Educational Fees on my bill?
This is the cost of your classes. This amount will change each academic year according to the number of credit hours you take each semester and the cost per credit hour.

What is the Information Technology Fee on my bill?
This is a mandatory fee and contributes to the total cost of use, maintenance and upgrading of computing and network facilities and services for students, including public computing sites, e-mail, file storage and similar resources. This charge is assessed per credit hour of classes the student is taking.

I have my own computer, why must I pay the Information Technology Fee charge?
The Board of Curators has determined that this is a mandatory charge for every student attending the University.

What is the Student Activity Fee?
This is a mandatory fee charged to all students who are taking classes on campus. This money is allocated to Student Organizations, Student Life, etc. For a breakdown of specific allotments, please consult the Student Activity Fee Board section on the Student Council web site.

What is the Health Service Fee?
The Health Service Fee allows the student to use the Student Health Center.

I already have insurance, do I still have to pay the Health Service Fee?
Yes, this is a mandatory fee for all students.

 

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BOOKSTORE
How do I get an itemized breakdown of bookstore charges?
Contact the Bookstore at (573)341-4705. Do to FERPA laws, the student must make the request.

Can I make payments on my bookstore charges?
Bookstore charges are part of the student billing system and minimum payments may be offered as an option on the bill. Minimum payments will result in an additional one percent monthly finance charge on the unpaid billed balance.

Who is eligible to have a bookstore charge account?
Currently enrolled students in good financial standing are eligible.

What if the bookstore says I am not currently enrolled for the semester but I think I am?
Contact the Registrars Office for enrollment verification.

What should I do if the Bookstore refuses me charging privileges?
If there is a financial hold on your account, the bookstore may not extend credit to you. Contact the Cashiers Office and we will determine if you are eligible to charge your account for bookstore purchases.

I was told I have a $1000.00 credit balance with the bookstore. How does this work?
The Missouri S&T bookstore offers students to charge up to $1000.00 in merchandise for each student. You do not receive a refund for any unused portion of this offer. Any charges made will be applied to your student account balance. If you need to exceed your limit, have the bookstore contact the Cashiers Office to check the status of your student account balance.

How do I get a refund on my books if I drop a class or totally withdraw from the University?
Take your books and your add/drop or withdrawal slip immediately to the Missouri S&T Bookstore. Credit will be given in the same manner as the books were purchased.

Where can I get an estimate on what my books might cost?
Contact the Bookstore at (573)341-4705 or write to the Missouri S&T Bookstore, Missouri University of Science and Technology, Havener Center, 1346 N. Bishop, Rolla, MO 65409 .

Can I get a refund on my books after using them for the semester?
Refunds on textbooks are left to the discretion of the Bookstore.

Can a student purchase books with a check?
Yes.

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CHECKS
Who do I write the check out to?
You can make the check payable to the Missouri University of Science and Technology or Missouri S&T.

Can I postdate a check?
No. Postdated checks are not accepted.

Do you accept third-party checks?
No. Third party checks are not accepted. If the check is made out to a student only, they must cash the check and then pay us with a check, cash, or credit/debit card. If a check is payable to a student AND the Missouri University of Science and Technology, then yes, we can accept the check with proper endorsement from the student.

Is there a penalty for checks that do not clear my bank?
Yes, at the present time the Missouri University of Science and Technology charges a returned check fee of $15.00 for each check returned by your bank.

What is the University's returned check policy?
One check returned: after it is paid in full, the student's check writing privileges are returned.
Two checks returned: after they are paid in full, the student will not be able to write checks until the next semester they are enrolled.
Three checks returned: check writing privileges are revoked forever! All future payments will have to be made by cashier's check, money order, or approved credit card.

Who do I contact to pay for a returned check and returned check charge?
Contact the Cashiers Office, Missouri University of Science and Technology, G-4 Parker Hall, Rolla, MO 65409 or call (573)341-4195.

Where can a student write a check for cash on campus?
You may write a check for cash at the Phelps County Bank located in the Havener Center. If you do not have an account with the bank, a service charge may apply.

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CLASSES
Who do I contact to find out what the class rates are?
Rates are available on this web site under Student Fees.

Am I required to have all holds cleared before I become financially enrolled for the next semester?
Yes, you are. Any loan or past due holds must be cleared before you can become financially enrolled in a new semester.

What happens if my past semester balance is not paid?
If your past semester is not paid in full, you will be subject to cancellation of the future semester. Unpaid past semester(s) may also prevent enrollment of future semesters.

Who do I contact to register for the first time?
All inquires should be addressed to the Admissions Office, 106 Parker Hall, 1870 Miner Circle, Rolla, Missouri 65409 or phone at (573)341-4165. The toll-free number for Missouri and Illinois residents is 1-800-522-0938.

Who do I contact if I wish to transfer from my present school to the University of Missouri?
All inquires should be addressed to the Admissions Office, Missouri University of Science and Technology, 106 Parker Hall, 1870 Miner Circle,Rolla, Missouri 65409 or phone at (573)341-4165. The toll-free number for Missouri and Illinois residents is 1-800-522-0938.

Are there any special fees assessed other than the Educational, Non-Resident, Information Technology, Student Activity, and Health Service fees?
An additional Supplemental Fee will apply for the following and will be charged per credit hour:

An Engineering Supplemental Fee will be charged to all students enrolled in engineering courses, except for courses offered by the Department of Geology & Geophysics. Co-listed courses are subject to the Engineering Supplemental Fee.

A Science Supplemental Fee will be charged to all students enrolled in Computer Science, Biological Sciences, Chemistry, Geology, and Geophysics courses. Co-listed courses are subject to the Science Supplemental Fee.

A Science Supplemental Fee for Physics will be charged to all students enrolled in Physics courses. Co-listed courses are subject to the Science Supplemental Fee for Physics.

A Business, IS&T, and M&IS Course Fee will be charged to all students enrolled in Business, IS&T, and M&IS courses. Co-listed courses are subject to the Business Supplemental Fee.

Who is qualified to participate in Priority Registration?
Currently enrolled students in good standing are qualified to participate in early registration.

If I wish to drop a class, whom do I need to contact?
Drops are initiated at the Registrars Office.

If I want to withdraw from the University, whom do I contact?
Withdrawals are initiated at the Registrars Office.

Is there a charge for withdrawing from the University?
If you are financially enrolled for the semester and you withdraw prior to the first day of class, there is a $20.00 cancellation fee. If you withdraw the first day of class or after, you will receive a percentage-based refund based on the date you withdraw. The further into the semester the less you will receive as a refund on your bill. Please see refund schedules for the percentage refund. For additional information please click here.

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DIRECT DEPOSIT

I am an employee of the University, do I need to sign up for direct deposit again?
Yes! In order to receive a student refund, you will need to set up your direct deposit with the Joe'SS system.

How do I sign up for direct deposit of my student refunds?
Please go to the Direct Deposit page for a step-by-step directions on how to set up direct deposit through Joe'SS .

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FINANCIAL AID
What is classified as Financial Aid?
Any Grant, Scholarship, or Loan applied to the student account.

Where can I find out information about my eligibility for financial aid?
All questions on eligibility for financial aid should be directed to Student Financial Assistance, Missouri University of Science and Technology, G-1 Parker Hall, Rolla MO 65409 or phone at (573)341-4282. The toll-free number for Missouri and Illinois residents is 1-800-522-0938 .

What will financial aid pay for?
Financial aid is applied to your account covering anything on your student bill at that time. If the financial aid application results in a credit balance on your account, then a refund check is written to you.

If I am eligible for financial aid why am I receiving a bill?
If you have received a bill then your aid was not enough to take care of the total due.

If my statement does not show my financial aid that I am eligible for who do I need to contact?
Contact the Student Financial Assistance Office at (573)341-4282.

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GRADES
I never received my grades. Who do I contact?
Contact the Registrar's Office, Missouri University of Science and Technology, 103 Parker Hall, Rolla, MO 65409 or phone (573)341-4181.

Who do I contact to be sure that the grade of an incomplete has been changed?
Contact the Registrar's Office, Missouri University of Science and Technology, 103 Parker Hall, Rolla, MO 65409 or phone (573)341-4181.

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ID CARD
Where do I go to get an ID card?
You may obtain an ID card at the New Student Programs office located in University Center, room 101.

Why do I need a student ID card?
After you become financially enrolled your ID card will allow you access to campus facilities, meals, dorm after hours, and to charge items to your student account. It also provides a second picture ID for you.

If I lose my ID is there a charge for a new one and where should I go?
Yes, there is a $10.00 charge and you will need to go to the New Student Programs office located in University Center, room 101.

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INSURANCE

Can I enroll in a medical insurance plan?
The University system does not offer a health insurance plan. However, Aetna Student Health does provide a Student Accident and Sickness Insurance Plan. Please visit the insurance company's web site for more information and enrollment details.

Who is eligible to be enrolled in the student accident and sickness insurance plan?
Current financially enrolled students, their spouse, and/or children.

Who can tell me what the student insurance policy will cover?
There are brochures available in the Cashiers Office, G-4 Parker Hall, explaining the insurance program. You may also visit the insurance company's web site.

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PARKING
What are the parking charges on my account?
The University Police posts charges on your student account for your parking permit and traffic fines. If payment is not received within a reasonable length of time, tickets are then placed on your student account.

This parking charge has a transaction date and I was not in school then.
The date shown on your monthly billing statement is the date the charge was entered on your student account; not necessarily the date you were given the ticket.

Who do I contact to find out when I received the ticket?
Contact University Police at (573) 341-4303.

I don't own a car; why do I have a parking charge on my bill?
Contact University Police at (573) 341-4303.

If I received a parking ticket, where do I pay it?
You can pay for your ticket at the Cashier's Office at G-4 Parker Hall.

Why does it take so long for parking tickets to show up on my student account?
Any questions should be directed to the University Police at (573) 341-4303.

I have already paid for a parking ticket, why am I being billed for it again?
If you feel you are being billed for the same traffic ticket, you need to contact the University Police at (573) 341-4303.

Whom do I need to contact to get a parking permit?
Contact University Police at (573) 341-4303.

Can I have my parking permit charged to my student account and put on my monthly billing statement?
Yes.

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REFUNDS
When do I get my refund?
The first refund of the semester, is processed after the financial aid is posted to the student accounts, provided that all necessary paperwork has been completed including the signing of promissory notes. This is typically done 10 days before the start of the semester. Once posted, we start reviewing accounts and process refunds. Refunds are processed two different ways. If you are set up with direct deposit, funds are typically in your bank account 3-5 business days after it's processed. You will receive an e-mail once it's processed. If you are not set up with direct deposit, then a check is sent out of Columbia and sent to the local address that is on your account. Please allow 7-14 business days to receive your check from the date of being processed due to the US mail. REFUND CHECKS ARE NOT DISTRIBUTED THROUGH THE Missouri S&T CASHIER'S OFFICE.

If I drop a class do I receive a credit for class fees?
If you drop a class before classes begin you will receive full credit for the cost of the class. If you drop a class once classes have started you will receive credit equal to a percentage of the cost of the class.

Where can I obtain a copy of the refund schedule?
A refund schedule is available as part of the academic dates and deadlines link show each semester from the Registrar's Office.

All of my classes are off campus this semester, who do I need to contact in regards to refund checks I might be receiving?
Contact the Cashiers Office at (573) 341-4195.

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RESIDENTIAL LIFE
Whom do I contact if I wish to live in the Nagogami Terrace Apartments?
For more information about the apartments or to request an Apartment Application, contact the Residential Life Office.

Will my apartment rent be placed on my monthly billing statement?
Yes, your rent is placed on your bill each month around the 18th. Bills are mailed out around the 20th of each month and are due in full the 15th of the following month. You can request that your rent be charged to your student account in full at the beginning of each semester. Contact the Residential Life Office in writing if you wish to change your payment method.

Do I have to give a notice when I am ready to move out of Nagogami Terrace; and, if so, how much notice do I need to give?
Is there a penalty if I do not give a notice?
As soon as you know that you will be moving out of your apartment, you should contact the Residential Life Office. 30 days notice is required to be eligible for a full return of your security deposit.

If my roommate moves out, will I automatically be charged a single room rate if no one moves it?
No. The room will remain an unassigned double until another student is assigned.

If I withdraw from school and vacate my room before the end of the semester, who can I contact to find out how much credit I will be receiving?
To start the vacate process in the middle of the semester you will need to go to the Residential Life Office in 107 Norwood Hall. Once you have successfully checked out of your room through your complex front desk, your check out will be confirmed with the Residential Life office and a credit will be issued in a pro rated amount. Please allow at least one week for the credit to appear on your account. If you have not received your credit within one week, please contact the Residential Life Office.

What is the buy-out penalty for breaking my housing contract?
All housing contracts are for the full academic year. Only in extreme cases (marriage, birth of a child, enrolled in less than 9 hours of academic work) are requests to terminate the housing contract considered. If granted, the cancellation penalty is $450 for residents of TJ and the Quad and $750 for residents of the Residential College.

What is the room damage charge?
All questions on room damage should be directed to the Resident Director of the complex where the room damage occurred. If unknown, you may contact Residential Life and they will forward you to the appropriate complex director.

Can I renew my residential hall contract for the next year and keep the same room?
Current residents have the opportunity every spring to re-apply for the same room for the coming Fall semester. All current residents are sent a re-application agreement and brochure with a timeline for re-application. For questions about re-application, you can go to our web site, www.campus.mst.edu/reslife, or e-mail reslife@mst.edu.

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SPONSOR BILLING
What is meant by Sponsor Billing?
Sponsor billing is a payment agreement between the student, university, and the student's sponsor. The sponsor is an outside source that takes responsibility for all or partial payment of fees, books, etc. A third party sponsor is not an individual such as a parent or grandparent, but an agency such as the military or Vocational Rehabilitation. Please see our web page on sponsor billing.

Must I request that my fees be paid by my sponsor each semester?
Please see "What is Sponsor Billing?" on our sponsor billing web page.

If my class fees are reduced who will receive the refund or credit?
The sponsor receives the refund or credit for any reduction of fees that they were originally billed for.

How do I have my bookstore charges billed to my sponsor?
Documents showing sponsor approval should be sent to the Bookstore Office at University Stores, University of Missouri, TA Brady Commons, Columbia, MO 65211. You should have the bookstore clerk process your bookstore charges on a "house charge" to your sponsor. Any bookstore charges that are to be paid by your sponsor SHOULD NOT be charged on your student ID card.

Does Sponsor Billing only bill charges for class fees?
Coverage by sponsor varies. Any questions about what your sponsor will cover should be directed to your sponsor.

Will I need to forward my monthly billing statement to my sponsor?
No, the Sponsor Billing office will bill your sponsor for you after the 50% refund period is over.

What happens if my sponsor does not pay my fees?
Initially, you will have credit put on your student account for the charges billed to your sponsor. But if your sponsor fails to respond to the bill by the due date, the credit applied to your account in anticipation of your sponsor paying is removed. You will now be billed and subject to interest.

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TRANSCRIPTS
Who do I contact if I wish to have a transcript mailed and is there a charge?
Contact the Registrar's Office, Missouri University of Science and Technology, 103 Parker Hall, Rolla, MO 65409 or by phone at (573)341-4181.

Does my account with the University of Missouri have to be paid in full before I can receive my transcript?
Yes, you may not receive a transcript unless all accounts with the University of Missouri are paid in full.

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